Terms of Service

Please review these Terms of Use (“Terms”, “Terms of Use”) carefully before utilizing the
services provided by Scrub Perfect LLC (“us”, “we”, or “our”) through the website
www.scrubperfectcleaning.com (referred to as the “Service”).

Your access to and utilization of the Service is conditioned on your acceptance of and
compliance with these Terms. By accessing or using the Service, you agree to be bound by these
Terms. If you disagree with any part of these terms, then you may not access the Service.

Accounts

When creating an account with us, you must provide accurate, complete, and current information
at all times. Failure to do so constitutes a breach of the Terms, which may result in the immediate
termination of your account on our Service.

You are responsible for safeguarding the password you use to access the Service and for any
activities or actions under your password, whether your password is with our Service or another
service. You agree not to disclose your passwords. You must notify us immediately upon
becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive
property of Scrub Perfect LLC and its licensors.

Links To Other Websites

Our Service may contain links to other websites or services that are not owned or controlled by
Scrub Perfect LLC. We have no control over, and assume no responsibility for, the content,
privacy policies, or practices of any other websites or services. You further acknowledge and
agree that Scrub Perfect LLC shall not be responsible or liable, directly or indirectly, for any
damage or loss caused or alleged to be caused by or in connection with the use of or reliance on
any such content, goods, or services available on or through any such websites or services. We
strongly advise you to read the terms and conditions and privacy policies of any websites or
services that you visit

Termination

We reserve the right to terminate or suspend access to our Service immediately, without prior
notice or liability, for any reason whatsoever, including without limitation if you breach the
Terms. All provisions of the Terms which by their nature should survive termination shall
survive termination, including, without limitation, ownership provisions, warranty disclaimers,
indemnity, and limitations of liability.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS
AVAILABLE” basis. The Service is provided without warranties of any kind, whether express
or implied, including, but not limited to, implied warranties of merchantability, fitness for a
particular purpose, non-infringement, or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of
California without regard to its conflict of law provisions. Our failure to enforce any right or
provision of these Terms will not be considered a waiver of those rights. If any provision of these
Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms
will remain in effect. These Terms constitute the entire agreement between us regarding our
Service and supersede and replace any prior agreements we might have between us regarding the
Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a
revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking
effect. What constitutes a material change will be determined at our sole discretion. By
continuing to access or use our Service after those revisions become effective, you agree to be
bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Terms of Service for Scrub Perfect LLC Cleaning Services

In order to prevent misunderstanding or miscommunication, the following Terms of Service
apply when booking a service with and hiring Scrub Perfect LLC Cleaning Services:

For all clients (residential, commercial, Airbnb, post-construction):
All clients, regardless of type, should read and understand these Terms of Service. These apply
and are legally binding to all our clients who book a service with us over the phone or through
our website.

Services: Scrub Perfect LLC provides interior residential, Air BnB, and commercial cleaning
services only for residential and commercial properties. Both the client and Scrub Perfect LLC
and our Independent Contractors are responsible for clear communication and being responsible
with the client’s belongings and property. All incidents, big or small, are to be reported
immediately.

Booking Confirmations: Booking service online does not guarantee you a spot for that
day/time. You will be contacted by email or phone with a confirmation.

Cleaning Crew: We always work with solo cleaners, occasionally more cleaners may be needed
due to the complexity of work or busy schedules. We do our best to limit the rotation of cleaners
in your home.

Client Satisfaction: Scrub Perfect LLC guarantees client satisfaction. If we miss something
included in your cleaning, we will come back to correct it for no extra charge if informed within
24 hours. This guarantee is for 72 hours – you must notify and allow us back into the location to
correct within 72 hours of the original cleaning.

Right To Refuse Services: Scrub Perfect LLC reserves the right to deny or terminate service
because of safety concerns, inappropriate or uncomfortable situations, weapons on premises,
severe clutter, or disconnected utilities. Our employees have the choice to leave if the home is in
an extremely unsanitary condition (i.e., mold, presence of blood, urine, feces, etc.) or they feel
unsafe/threatened. If you book a cleaning that is unreasonable, the cleaners may refuse service on
the spot, and you will be charged a cancellation fee.

Cleaning Day Preparation: Your price for cleaning is based on the cleaners focusing all their
time on cleaning. We ask that you take a few minutes to tidy up to allow the cleaners access to
the areas/surfaces to be cleaned: floors, countertops, tabletops, etc. If you’d like our cleaners to
do these tasks for you, please call in advance so that your cleaning fee may be adjusted for the
additional time.

Add-On Services: These services may require an extra charge: Clean interior windows and sills,
Detail blinds, Dishes, Clean inside kitchen cabinets, Clean inside oven, Clean inside fridge,
Sweep garage, Clean patio.

Pets: We will gladly work around pets. We ask that indoor activity is limited for cleaning
efficiency and safety reasons. If your pet becomes anxious or presents a safety concern, Scrub
Perfect LLC reserves the right to remove its workers from your home. Scrub Perfect LLC
contractors are instructed not to enter a house if they believe an animal is a threat. Pets may
behave differently if a family member is not present. If the removal of our cleaner is due to
aggressive pets, our cancellation policy will apply.

Service Fees: Please remember we give these instant prices based on years of experience, but we
may adjust the price based on the actual condition of the house. To ensure there are no surprises
when we arrive and find that the job will require extra time, we’ll call you to let you know. If we
cannot reach you, the crew will have to leave, and you will be charged the cancellation fee. We
reserve the right to reevaluate rates at any time based on the time it takes to perform our service
to meet the client’s standards. Scrub Perfect LLC will contact the client to discuss price or
service revisions if the cleaning time differs drastically from the original bid.

Rate Increases: Client’s cleaning rate adjustments may be made at any time during the year
should there be changes to the frequency of the client’s established service schedule or home or
living situation: remodel, change of address, number of people living in the home, a significant
addition of furniture, etc.

Lockouts: Client shall make the service location accessible to Scrub Perfect LLC personnel on
the scheduled service day. If the team or individual is locked out of the client’s home, every
effort will be made to establish contact with the client to arrange entry into the home. If contact
is not made within 20 minutes of the arrival of the cleaning team, the scheduled cleaning will be
skipped, and you will be charged 50% or a $50 late cancellation fee. This fee is necessary to
compensate for unexpected lost revenue and travel time. To avoid the fee, provide us with a key
or code to gain entry to your home or office.

Recurring Service Discount: Recurring discounts begin AFTER the first cleaning service. If
you skip cleanings so that your cleaning frequency is lower than what you were set up for, your
price will be increased to the pricing level for the lower frequency.
Hourly Service: If you requested hourly service, have a prioritized list available. Our crew will
begin at the top of the list and work their way down until time is up.

Recleans: All re-cleanings and refunds need to happen within 3 days of the original service. We
appreciate the chance to make things right with a re-cleaning before any refunds. Per our policy,
we can’t issue any refunds without doing a re-cleaning first. In addition, we won’t be able to
offer a refund or a re-cleaning if you try to hire our teams independently of Scrub Perfect LLC,
are offensive or abusive to our teams, or didn’t have running water or power during the time of
the initial cleaning.

Use of Homeowner’s Equipment: If you request to use your vacuum, we will not assume or
accept any liability for damage to the unit. Since we are not responsible for the maintenance of
the vacuum, we will not be responsible for any repairs to it. This is important because if the
vacuum is not in working order when we arrive to clean your home, we will not be able to
perform any vacuuming of carpet & hard floor surfaces.

Cleaners Arrival Window: We schedule our cleanings in an order that requires the least amount
of drive time in an effort to maintain low prices and avoid trip fees. If you require a specific
time, we will make every effort to accommodate your request; however, no time is guaranteed.
Due to the unpredictable nature of our business and unforeseen circumstances such as traffic
jams or weather conditions, allow us the flexibility of scheduling our cleaning between 8:00 am
and 6:00 pm. We generally do not run more than 30 minutes earlier nor more than 60 minutes
later than the scheduled appointment time. If we are running late, we will call you or text you.

Uncontrollable Natural Events and Inclement Weather: Please keep in mind that residential
cleaning has some unpredictable circumstances such as vehicle accidents on the road or health
emergencies with the cleaning individual that may lead to last-minute rescheduling in rare
instances. It may be best to schedule your cleanings in advance of having an event or turning
over a property. We are not responsible for any outcomes resulting from an emergency
rescheduling due to the cleaner’s inability to work. We will be closed for business when weather
conditions prevent Pinellas & Hillsborough Counties schools from opening.

Right to Reschedule: In order to respect all clients’ schedules, if your cleaning requires much
more time than discussed, we reserve the right to schedule the additional cleaning time for a
different day.

Photos: As proof of work, generally, we take before and after photos of areas of the home. This
is to ensure there is proof the work was completed and there are no discrepancies as a result.
Unless specifically requested by the customer not to take photos, we reserve the right to use
these photos as marketing material as long as there is no identifying information in the photos.

Moving of furniture/other large items: By booking a cleaning service with Scrub Perfect LLC,
I understand that my cleaning team will not move large furniture heavier than 50lbs or kitchen
appliances. It is my responsibility to move these items if I want the areas around them cleaned.

Damages: We will make every effort not to break or damage items, but accidents do happen. In
the event Scrub Perfect LLC or Cleaner accidentally breaks or damages something in your home,
it must be reported within 48 hours. Pictures must be provided for broken items or damaged
areas to either support@scrubperfectcleaning.com or texted to 813-440-4276. You must allow us
to send a professional to assess damage and perform repairs in the case we damage something.
You must allow us to replace items in the case we break something. Failure to report damages
within 48 hours results in the customer assuming liability. Failure to allow us to repair or replace
damages results in the customer assuming liability. Scrub Perfect LLC cannot be responsible for
damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear
of any items.

Cleaning Supplies: Scrub Perfect LLC cleaner agrees to provide all cleaning detergents and
equipment (vacuum cleaner, mop, bucket, and broom) required to carry out the service, unless
other arrangements have been made with Scrub Perfect LLC. Any cleaning equipment provided
by the customer should be safe and in full working order.

Booking Reminders: Client agrees to receive both text and email reminders regarding their
upcoming booking. They may opt-out at any time by logging into their account to update their
notifications or contacting us to update your notifications. The client must allow the cleaner
access to hot water and electricity.

Holidays: Scrub Perfect LLC does not do holiday visits. If your scheduled day falls on a holiday,
we will contact you to reschedule. The following holidays will be observed:

• Independence Day
• Thanksgiving
• Christmas Eve (Open Until 12:00 pm)
• Christmas Day
• New Year’s Eve
• New Year’s Day

Payment Terms: We require a credit card to be on file with our credit card processor. We use a
virtual terminal – no client information is saved anywhere on Scrub Perfect LLC’s computer or
server. We place a hold/pre-authorization on the card on file before service to ensure the
availability of funds. At the end of the service, we charge clients’ cards for the cleaning
completed that day or we send an invoice for review if the appointment is billed hourly. If
questions regarding the invoice are not brought up and the invoice is not filled within 48 hours,
we reserve the right to charge the card.

Late Cancellation Fee: Because we need notice to be able to replace a client’s missed cleaning,
cleanings must be canceled 1 business day before your booking. If a booking is canceled less
than 24 hours before a scheduled service, we reserve the right to charge a $50 late-cancellation
fee. Schedule changes and cancellations must be made during our business hours Monday
through Friday, 8am to 6pm. After-hours calls or texts will not be acknowledged or considered
tendered until 8am the following business day. If a booking is canceled less than 4 hours before a
scheduled service or while the cleaner is onsite, we reserve the right to charge 50% of the service
charge or the late-cancellation fee.

Credit card payment declined: If a credit card payment is declined, we will call the client to
get corrected information. No extra fees are charged if paid within 5 days.
Bank fees: Any bank fees charged to Scrub Perfect LLC will be the responsibility of the client to
reimburse the company. Full reimbursement, including the original amount and any bank
charges, is expected within 5 days. After 5 days, the client is charged a $25 per week (7 days)
late fee. After 30 days of non-payment, we will file a complaint with the small claims court.

Ownership of Content: Any wording, image, or other content found on Scrub Perfect LLC’s
website, Facebook page, or any other company-managed website or social media page are the
sole responsibility and ownership of the owners of Scrub Perfect LLC.
Jurisdiction and Legal Action: The laws of the State of Florida govern, determine, and define
the obligations of both parties (Scrub Perfect LLC and its client) in any dispute. Scrub Perfect
LLC reserves the right to take legal action if necessary to recover payment. Legal proceedings
will be initiated in Pinellas or Hillsborough Counties, where Scrub Perfect LLC conducts
business.

Extended Terms

• I agree to receive marketing messaging from Scrub Perfect LLC at the phone number provided above. I
understand I will receive messages, data rates may apply, reply STOP to opt out.

• Your access to and use of the Service is conditioned on your acceptance of and compliance with these
Terms. These Terms apply to all visitors, users, and others who access or use the Service.

• By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part
of the terms, then you may not access the Service.

• We may terminate or suspend access to our Service immediately, without prior notice or liability, for
any reason whatsoever, including without limitation if you breach the Terms.

• All provisions of the Terms which by their nature should survive termination shall survive termination,
including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of
liability.

• We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision
is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. What
constitutes a material change will be determined at our sole discretion.

Contact Us: If you have any questions about these Terms, please contact us via email at
support@scrubperfectcleaning.com or by phone at 813-440-4276.